ecotelpartnerportal.de
A German telecommunication company ordered a software application whose purpose would be establishing a uniform and efficient system of data exchange between the company's own sales force and that of its newly acquired departments/subsidiaries, working as sales partners.
The primary goal for the centralized solution was to improve the performance of the sales force and customer service process on the whole with a view to achieving company sales.
The developed system provides the following functionality:
- Access and modification of sales persons personal data (address, payment attributes, other);
- Hierarchical view of the sales data;
- Comprehensive security policy, capable of supporting the internal security rules and third-party vendors;
- Structured storage of the marketing information, related to the company's sales;
- Commission payments' management, including the issued commission payments, revenue lists;
- Data Export in various data formats and its integration with external systems;
- Contract management and customer management;
- In-house CRM and billing system integration for sales data exchange, commission payments-related document exchange and customer data integration.
Touch Typing training
Software development and distribution company that works primarily with educational titles decided to implement a powerful and competitive product for touch
typing. Since there were a lot of similar products on the market, it was also necessary to provide a full set of functionality in an easy to use, attractive
package. The program accommodates various kinds of learning modules - from classic exercises to fun games. The program appeals to people of different ages:
children can enjoy games while elders may prefer classic lessons. The system tracks the progress for each individual user, and suggests the most appropriate
kind of exercise and difficulty level. The powerful reporting function allows the user to monitor skill development and highlight the most frequent
mistakes. When the level of such frequent mistakes reaches a critical point, special correction exercises suggested for the improvement.
Proprietary CRM and support ticketing software
European provider of high-speed wireless networks and mobile internet services requested the development and technical support of a proprietary CRM software intended for the management of the company's customer database, hotels, business partners, and hardware equipment. The system was also supposed to be able to monitor the status of the hardware's availability and operability, track the service usage, generate bills and invoice customers. The system provides the ability for the personnel to use this system as a ticketing tool for customer support calls. The system is also used by partners' call centers and hotel managers to access the related information for supporting those companies' business processes.
Automation of medical emergency information recording
The customer, a recognized manufacturer of medical equipment and accessories, acquired a Scandinavian company that originally developed a solution intended for simplifying the recording of medical emergency information in real time and preparing the required documentation. The system consists of a set of products that support an emergency vehicle team in receiving dispatch notifications, documenting cases, and providing the hospital with an electronic or printed report on the patient.
The customer approached with a request to assist with the evaluation of the software and bring the system and development processes in compliance with their internal quality system and process standards. Upon successful completion of the evaluation, the customer entrusted us with handling the next phase - the preparation of the Commercial Release. This phase included the creation of the essential technical documentation and verification activities, required by the quality regulation process.
Product data and document management
One of Europe's largest office products' wholesalers needed to create a centralized Internet-based dealer management system that would include order and acknowledgement management, payment document processing, product catalog maintenance and browsing and be capable of concurrently handling thousands of dealers online. The idea was to replace the previously used, standalone dealer management system with an Internet-based solution that would benefit from the latest technologies and utilize the Internet wherever possible to allow quick, easy, and sufficiently frequent updating of the customer data, thus removing the need for the creation and distribution of costly offline media. The client wanted to develop a new, highly intuitively user-friendly, and more automated system that would allow minimizing the amount of the manual involvement in the system's installation, updating, and support, as well as in the turnover of the related documentation. The system allows for its smooth integration with other internal applications for product data management and price updates, as well as with online stock availability requests.
Medical Information Management system
A medical technology company, providing life-long solutions to people with chronic diseases, developed an arrhythmia information management system that allowed clinicians to efficiently organize the historical data on the patient's heart rhythm and on the performance of his or her implanted device. As the client base continued to grow, the company received an increased number of requests for custom functionality that would enable physicians to use their own clinic-specific functionality, including the report formats and layout. To facilitate the implementation of the increased number of customizations, in was decided to outsource the customization process. The following two primary goals were defined as the criteria for the project's success:
- Provision of high-quality customized functionality;
- Reduced time of the processing turnaround for customer requests.
Change Management Processes' Visualization
A management consulting company, providing change management consulting services such as company restructuring, mergers, and startup consulting requested to develop a computer-based system in order to improve and automate its change management processes. The primary goal was to develop a tool to simplify and visualize the processes of establishing activity sequences and hierarchies,.This was required to enable automatic distribution of the change activity-related information, and, namely, its viewing, printing, summarizing, as well as building presentations based on this information. The system provides storage, management, and reporting functionality for handling proprietary information, including events, diagrams and participants. It can be used both as an internal intranet system and a Web-enabled application. Due to the minimum set of platform dependencies, the application can be installed on any corporate database platform and on any operational system.
The Office Product management system
A stationery manufacturer and office products wholesaler needed to redesign one of its business systems, used by the company's customers to browse its electronic catalog and providing an electronic facility for purchase ordering. The client was no longer happy with the old system and wanted to develop a completely new solution based on the Microsoft Windows platform. It was necessary to re-build the user interface, provide user administration functions, and significantly improve the system's customization ability.
The system supports product catalog maintenance, provides the ability to define dealer-based pricing rules, create custom product sets for specific customers. The system allows creating purchase orders and transmitting them to the most commonly used dealer's business system via the Internet, modem, FAX or by e-mail in custom ASCII, EDI and X12 formats. One of the requirements was to support internationalization and localize the software for the major European countries. The new system reduced the consumers' reliance on paper-based and manually intensive systems, thus saving their time and bringing down the ordering costs.
Dealer system re-engineering
Europe's largest office product wholesaler needed to rewrite one of its DOS-based systems used by dealers to exchange electronic documents and messages with computerized depots. The documents include orders, dispatch notifications, invoices, credits, and remittance advices. The system enables dealers to check the stock and receive order acknowledgements and delivery details. The main goals for the system's re-engineering were as follows:
- develop an intuitively user-friendly GUI;
- allow for sufficient integration with other software application, used by the customer's dealers;
- automate and improve the customer's set of business processes in order to minimize the number of the manual data entry operations.
ecotelkundenportal.de
A telecommunications company that serves more than 50 000 business customers needed to develop a Web-enabled CRM solution. Over the years of operation, they had acquired several other telecommunications providers and were faced with the need of integrating the various CRM and billing systems under the same Portal with a view to unifying the internal data flows and serving all the customers using a centralized software system.
The system provides the following functionality:
- Data aggregation from different sources and formats;
- Collaboration with the in-house CRM and Billing systems for obtaining/entering customer and invoice data;
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Provides the ability for the end user to access his or her online profile containing the user's contact and billing information, payment details, invoicing, call history, and reporting;
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Integration with the end user's desktop software for analysis of the call list and report generation;
- Management of advertising campaigns;
- Helpdesk, FAQ, and other information and support services.
BSS/OSS for telecommunication resellers
An operational support and business process automation system developed for German telecommunication providers. The system provides the following functionality:
- Product management (Fixed Telephony, VoIP, Special voice services (0800, 018x, 0900 services), Data access services, Internet products, Project based
services)
- Sales management (Prospective customers management);
- Customer relationship management;
- Order management;
- Service provisioning, including integration with well-known carriers, operated in Germany like COLT, QSC, MCI Worldcom, Versatel, DTMS, Broad.net and
Intelegence;
- Interface to Deutche Telekom, ordering E-Preselection, TAL (telephone line/circuit) and connection ownership capture (anshlussübername).
- xDR management (the management of the Call and Data Details Records files) and rating;
- Fraud management;
- Revenue management;
- Debtor management;
- Issue tracking;
- Analysis & Reporting;
- Extensible interfaces to a number of external systems like Accounting System, Customer Portal, and others.
Independent Commission System
A German telecommunications company decided to implement a new unified solution that would aggregate all the advantages of a centralized approach to the commission management process. The solution had to be a highly scalable and customizable software application that would support the internal business processes and partner management.
The main purpose of the system is supporting the sales partner relationship management processes taking into account the specifics of the telecommunications market. The system provides the following functionality:
- Sales partner management and online registration;
- Support of the staff organizational structure and that of the external workforce;
- Organizing sales partners into MLM (Multi Level Marketing) structures;
- Integration of the internal commission management with the sales partner commission for sales' forecasting and analysis;
- Price lists management, sales commissions planning and reporting;
- Billing and reporting;
- Integration with the most popular CRM systems;
- Integration with the Print Shop functionality that enables printing out documentation related to commission payments and sales partners;
- Support of accounting systems and unified costs tracking;
