Knowledge Management Platform & GenAI Integration

ASK Chemicals: Knowledge Management Platform & GenAI Integration

Discover how Brightgrove built a custom Knowledge Management Platform with GenAI and mobile access for ASK Chemicals to streamline global technical workflows.

SharePoint

AWS

Client

ASK Chemicals

Role

Development partner

Website

ask-chemicals.com

Home

Our Experience

Knowledge Management Platform & GenAI Integration

Home

Our Experience

Knowledge Management Platform & GenAI Integration

Client overview

ASK Chemicals Group is a global supplier of high-performance industrial resins and materials primarily utilized in foundries and manufacturing. With a presence in 22 countries and approximately 2,000 employees worldwide, the company drives industry-specific innovations through its research centers and laboratories across Europe, Asia, America, and Africa.

Challenge

Operating on a global scale across multiple regions, ASK Chemicals faced challenges regarding access to core product documentation and technical data:

Restricted Information Accessibility: The central information database was only accessible via desktop computers with proper access. Sales representatives and field specialists lacked a way to access product and material details while on field trips or visiting potential clients.

Need for an Enterprise-Wide Tool: The company required an easy-to-use solution capable of providing comprehensive material and product information to any employee whenever necessary.

Multilingual Communication Barriers: Due to the company’s international presence, specialists communicated in different languages and needed a way to instantly translate technical document information into their preferred language.

Our solution

Brightgrove designed and deployed a dual documentation management ecosystem combining custom desktop tools, native mobile capabilities, and automated translation mechanisms.

Custom SharePoint Solution & Native Mobile App Development

• SharePoint Customization: We customized a dedicated SharePoint documentation management solution specifically for ASK Chemicals’ German division.

• Native iOS Application: We built an iOS mobile application from scratch, seamlessly integrating it with the SharePoint tool to give field specialists immediate, on-the-go access to central documentation.

High-Volume Search & Cloud Ingestion Architecture

To manage over 2,000 documents every month, we built some cloud and search components:

• Custom Elastic Search System: We implemented a tailored Elastic Search database system enabling fast, multicriteria document retrieval across the organization.

• Tagging & Filtering: Built profile-based tagging features allowing administrators to set global tags and individual users to create personal tags. Users can filter documents by language and specific application constraints.

• AWS S3 File Storage Pipeline: Because ASK’s infrastructure is hosted on AWS, incoming files transferred via FTP are automatically ingested and securely stored in AWS S3 buckets.

Multilingual Document Localization

“Language Guess” Tool: To overcome international communication barriers, we implemented an automated language identification and translation tool, enabling specialists to translate .pdf-documents into their preferred language instantly.

Generative AI Knowledge Management Discovery

Discovery Phase: We began researching how to use generative AI in client’s knowledge management system. The planned AI model will allow users to ask questions about materials and their properties, providing an automated summary of the answer and referencing the exact file for further details.

Brightgrove designed and deployed a dual documentation management ecosystem combining custom desktop tools, native mobile capabilities, and automated translation mechanisms.

Custom SharePoint Solution & Native Mobile App Development

• SharePoint Customization: We customized a dedicated SharePoint documentation management solution specifically for ASK Chemicals’ German division.

High-Volume Search & Cloud Ingestion Architecture

To manage over 2,000 documents every month, we built some cloud and search components:

• Custom Elastic Search System: We implemented a tailored Elastic Search database system enabling fast, multicriteria document retrieval across the organization.

• AWS S3 File Storage Pipeline: Because ASK’s infrastructure is hosted on AWS, incoming files transferred via FTP are automatically ingested and securely stored in AWS S3 buckets.

Multilingual Document Localization

Generative AI Knowledge Management Discovery

Brightgrove designed and deployed a dual documentation management ecosystem combining custom desktop tools, native mobile capabilities, and automated translation mechanisms.

Custom SharePoint Solution & Native Mobile App Development

• SharePoint Customization: We customized a dedicated SharePoint documentation management solution specifically for ASK Chemicals’ German division.

High-Volume Search & Cloud Ingestion Architecture

To manage over 2,000 documents every month, we built some cloud and search components:

• Custom Elastic Search System: We implemented a tailored Elastic Search database system enabling fast, multicriteria document retrieval across the organization.

• AWS S3 File Storage Pipeline: Because ASK’s infrastructure is hosted on AWS, incoming files transferred via FTP are automatically ingested and securely stored in AWS S3 buckets.

Multilingual Document Localization

Generative AI Knowledge Management Discovery

Results and achievements

The integration between the SharePoint-based system, mobile application, and Elastic Search backend successfully digitized ASK Chemicals’ documentation workflows:

Successfully customized a SharePoint solution for ASK’s German division.

Built and integrated the iOS mobile app for the US division; following its implementation, deployment was expanded to the Brazil division as well.

Deployed a custom Elastic Search system and AWS S3 storage pipeline capable of processing and indexing 2,000+ monthly documents with global/ personal tagging and language filtering.

Introduced a “Language guess” tool for automatic document translation across international teams.

Digitized knowledge access, allowing ASK specialists to retrieve all necessary material information to make sales wherever and whenever.

Initiated the discovery phase for incorporating generative AI into knowledge management.

What happens now

With the integration between the SharePoint platform and the mobile application complete, ASK Chemicals’ specialists have all essential technical data at their disposal in the field:

• The project will proceed with implementing the generative AI model to make searching for material properties and retrieving document summaries even faster.

• Brightgrove continues its partnership with ASK Chemicals, committed to evolving their knowledge management software to deliver maximum value to the company’s global workforce.

With the integration between the SharePoint platform and the mobile application complete, ASK Chemicals’ specialists have all essential technical data at their disposal in the field:

• The project will proceed with implementing the generative AI model to make searching for material properties and retrieving document summaries even faster.

• Brightgrove continues its partnership with ASK Chemicals, committed to evolving their knowledge management software to deliver maximum value to the company’s global workforce.

With the integration between the SharePoint platform and the mobile application complete, ASK Chemicals’ specialists have all essential technical data at their disposal in the field:

• The project will proceed with implementing the generative AI model to make searching for material properties and retrieving document summaries even faster.

• Brightgrove continues its partnership with ASK Chemicals, committed to evolving their knowledge management software to deliver maximum value to the company’s global workforce.